A. All of our factories are ISO 9001 and ISO 14001 certified, and most of them are STMC certified as well. Every cartridge is individually print tested at the factory prior to packing to help insure our low defect rate.

A. Our factories will utilize new parts whenever possible, including imaging units(drums), blades, mag rollers, chips and graphics quality toner powder for monochrome toners and chemical toner for color models. This means that the cartridges contain up to 80% new parts and we can maintain an overall defective rate of under 2%.

A. All of our cartridges are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, Commonwealth Toner and Ink compatible parts and supplies fail to perform according to the aforementioned, Commonwealth Toner and Ink will replace the item or credit the full purchase price.

A. Cartridges rated page yield(number of pages printed) are always based on a 5% page coverage, which is a standard business letter. For example if a cartridge is rated to yield 10,000 pages at 5% and the user is actually printing with a 25% page coverage(a typical newsletter) than the cartridge will only yield 2,000 pages due to the higher amount of page coverage (25% versus 5%).

Our premium compatible cartridges for copiers, printers, and fax machines are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, Commonwealth Toner and Ink compatible parts and supplies fail to perform according to the aforementioned, Commonwealth Toner and Ink will replace the item or credit the full purchase price. Commonwealth Toner and Ink warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. Commonwealth Toner and Ink liability is limited to the value of the product that is sold. Commonwealth Toner and Ink will not be held liable for incidental consequential damages of any kind. Buyer accepts full responsibility for use of said product.

All returned cartridges are weighed and compared against the full and empty weight, if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given.

Prior to returning any merchandise (defective or otherwise), customers must contact Commonwealth Toner and Ink's Customer Service to obtain a Return Merchandise Authorization(RMA) number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, or write address or Return Merchandise Authorization Number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date. Return Merchandise Authorization(RMA) numbers are valid for 15 days from date of issue. All returns are subject to inspection by Commonwealth Toner and Ink on the resell condition, and credit will be issued after the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to Commonwealth Toner and Ink. All sales made on special order, non-stock items, closeout or discontinued items are final and are not returnable.

All defective returns must be pre-authorized by Commonwealth Toner and Ink and have a Return Merchandise Authorization(RMA) number. All returns without an RMA number will be refused. Please contact your sales or customer service representative to complete a Defective Merchandise Claim Form. Commonwealth Toner and Ink will credit or exchange the defective product after receipt and inspection of the merchandise.